How do I cancel my subscription?

NetSpark Mobile offers a 7-Day Free Trial during so new users can try the app without commitment. If the subscription is cancelled within the 7-day trial window, no charges are applied. Otherwise, the annual subscription rate is automatically charged at the end of the trial window when the subscription becomes active.

If you wish to cancel your subscription, you must first remove the NetSpark Mobile app from your device and then cancel the subscription from within the management portal. If you created your subscription through the Google Play Store, you must cancel the subscription from within the Google Play Store.

In order to remove NetSpark Mobile from an Android device, click here.

In order to remove NetSpark Mobile from an iOS device, click here.

In order to remove NetSpark for Windows from your computer, click here.

Important: Removing the NetSpark Mobile app will not automatically cancel your subscription. After removing the application, you must complete the cancellation process from within the management portal or Google Play. If you remove the app without cancelling your subscription, you will still be charged.

In order to cancel your NetSpark Mobile subscription, please complete the following steps:

1. Remove the NetSpark Mobile app from your device.

2. Go to www.netsparkmobile.com from a computer (not a smart device) and log in to the management portal with your admin username and password.

3. Under the "Connection/License Status" column, click on "Cancel Subscription".

4. On the following screen, click "Yes, Cancel the Subscription".

5. Your subscription has been successfully cancelled.

In order to cancel your NetSpark Mobile subscription on Google Play, please complete the following steps:

1. Remove the NetSpark Mobile app from your device.

2. Open the Google Play Store app on your device.

3. Press the "Menu" button (three stripes on the top left).

4. Press "Account".

5. Press "Subscriptions".

6. Find NetSpark Mobile and press "Cancel"

We emphasize again: Removing the NetSpark Mobile app will not automatically cancel your subscription. After uninstalling the application, you must complete the cancellation process from within the management portal or Google Play. If you uninstall the app without cancelling your subscription, you will still be charged.

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About NetSpark

At NetSpark, we strongly believe that people should have a choice in what content they see online.

We’re dedicated to developing tools that empower our users to set their own standards for how they use the internet.